Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user assistance staff is educated to instantly take care of all of our shared web hosting plans customers’ inquiries and guidance requests. Through our ticketing system, you’ll be able to send your issue and a support crew member is going to go back to to you in less than maximum sixty minutes. In fact, practice shows that the usual response time period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • Our help and support service is provided by a group of capable specialists who definitely are able to react to your issue as soon as possible. You can speak with the technical support crew by launching a customer assistance ticket from your Hosting Control Panel or by sending us an e–mail. On working days, you may also call us on the phone or use the online chat service.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has included a detailed knowledge base into the Control Panel to assist you to obtain beneficial step by step guidance at any time. Each part of the Control Panel features its own contextual support area featuring a group of how–to content articles. We have also organized instructional videos to give you a greater idea of the best way to conduct any given procedure.