Client Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • We provide a 1–hour response guarantee for each ticket or e–mail that you submit to the help desk support staff. We’ll quickly respond to all general queries and forward the issue to our server administrators if additional assistance is needed. If you order the Optional Admin Services package, we will complete any of the included server administration tasks at a time that has been agreed upon in advance.

  • Top quality support service

  • A Premium–Quality Help Desk Service

  • Should you need help while working with the Hosting Control Panel or with any of the applications that we’ve preinstalled on the server for you, you can get in touch with the customer support team anytime through the ticketing system. Plus, if you require assistance managing your dedicated hosting server, you can order our Optional Admin Services package, which includes weekly Operating System updates, problem troubleshooting and installation services, server monitoring and rebooting services, data backup space, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped our Hosting Control Panel with an in–depth knowledgebase, which features exhaustive explanations of its features and functionalities. Also, we have shot exhaustive video tutorials that will further demonstrate to you how to perform a given task or troubleshoot a typically experienced issue. All the educational articles and the video tutorials are readily accessible from each section of the Hosting Control Panel through the Help and Videos buttons located in the top right corner.