The client support that you'll receive from your shared web hosting provider is really important, regardless if you have pre-sales questions and you're not a customer yet, or you have some technical trouble with a current account. Prompt and accurate information about a question or a problem can save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a genuine hosting provider and not from a reseller. When you buy a hosting account from a company that doesn't own its servers and it cannot access them immediately, it is very likely that you will wait for a few days to have a response to any query, so your websites may stay offline for ages. However, a provider that offers different ways of communication and has a technical support staff that is available at any time will assist you to right away and help you decrease or fully avoid any downtime and possible losses.

24/7 Customer Support in Shared Web Hosting

All of our shared web hosting plans feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our website hosting services before you make an order or you are an existing customer and you have a question or a issue, you'll be able to contact us at any time, including holidays and weekends. We have multiple channels to get in touch with us - a couple of telephone lines around the world for your convenience as well as live chat support for billing, pre-sales and general questions; emails and support tickets for more complex issues or any matters that require additional time to research and take care of. Unlike various other website hosting suppliers, our trouble tickets have a guaranteed maximum response time of only 1 hour, so no matter what your issue is, it'll be resolved timely and you will not waste days so as to have something fixed.