There're a lot of shared web hosting companies out there, yet most of them are resellers that have restricted resources, especially in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The level of support that you will get through this particular way of communication varies based on the service provider - a few of them provide you with experienced telephone support, various others offer general and customer support only since some matters are more time-consuming and it would be easier to be resolved with a trouble ticket, especially when the issue has to be escalated. Still, it is good to know that you could always contact your hosting supplier since there're countless small matters which can be resolved efficiently and in a timely manner through a telephone call, not mentioning that you'll be able to get more information for the services before you become a client.

Phone Support in Shared Web Hosting

We know that having the option to consult with a live representative is rather important, that's why we have three support lines globally (USA, UK and Australia) and you are able to get in touch with us over the phone for fourteen hours a day. If you consider getting one of our shared web hosting plans, for example, you are able to call us and find out more about our solutions before you order to ensure that we do cover all the system requirements for your sites. Following your order, you'll be able to get in touch with us about all the sales or billing issues you may experience, or receive any kind of general or basic technical info that you need. We have tried to find the optimal balance between telephone and ticket support, so for strictly technical matters you have to use the ticketing system, which will help you monitor the communication and any new developments in the resolution of an issue.