If you ever have any enquiries connected with the web hosting service in general or if you experience a problem with your sites, you’ll need to touch base with the respective hosting company’s help desk support team. It may not make a difference how quickly they will respond if you have an inquiry of a generic nature, but a problem like a faulty app update, for instance, may result in your website becoming damaged or unavailable on the World Wide Web. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be inoperative. In case you offer goods or services online, any downtime will influence your site in an undesirable way and you can lose existing or prospective clients. A lot of hosting providers, mainly resellers, handle e-mails and support tickets within 24 hours, but in the online realm this is way too long, as visitors will rarely revisit a site that is not working properly over an extended span of time.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed max reaction time for any client support ticket that you open or any email that you write is just 1 hour, even in case you contact us during weekends and official holidays. Regardless of the nature of your enquiry or issue, we’ll lend you a helping hand instantaneously and will provide you with the necessary info to fix any problem with your sites. The real response time usually doesn’t surpass fifteen-twenty minutes, which is why you can forget about waiting for hours and hours on end to get an issue resolved or what’s even worse – waiting one whole day only to get an answer that more information is necessary whilst nothing’s fixed. We’ll offer you assistance in no time solely because we understand just how invaluable time can be in the dynamic online world. The sixty-minute reply time guarantee applies to any billing or technical question that you may have in regards to our shared web hosting plans.