A live chat is a real-time method of communication between a website hosting company's support crew and its customers. It's an efficient method to receive some information about the website hosting services or have some problem resolved as you're talking to a live representative. The advantages of using a live chat service instead of calling or opening a trouble ticket are the reduced possibility of mistakes at the time you exchange information such as usernames or domain names, the quicker response time since the communication is real-time and the fact that you do not have to stay on the chat constantly - you are able to do another thing while the agent examines the issue in question. Also, you can connect with a live chat room from any kind of computer which is connected to the world wide web, avoiding the telephone costs that you'll need to pay when you're calling to another country.

Live Chat Support in Shared Web Hosting

Along with the phone and ticket support, we provide live chat support as well. You can contact us every single day, including holidays and weekends, and we will give you more information about the shared web hosting plans that we provide in case you are not a customer yet, or about basic and billing questions in case you already have a user profile. Though for solely technical matters you'll have to open a trouble ticket to our technical assistance team, as such issues will require extra time to be taken care of, you can still get in touch with us on the live chat for some technical details. To give you an example, we will help you set up an email address in your e-mail client or troubleshoot numerous issues, saving you considerable amount of time. Even when our phone lines are already off for the day, you'll be able to talk to a live person.