There are several ways to touch base with the web hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you choose is a trouble ticket system. It is the least complicated correspondence medium for many reasons. In case no customer service staff member is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably hit home. In addition, you can copy ‘n’ paste extensive pieces of info without the need to worry about misprints, and if a given issue requires more time to be fixed or a number of replies need to be exchanged, all the information will be in one location, so each party can always see the comments left by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they are usually separate from the hosting platform, so if you need to supply info or to adhere to instructions, you will need to use no less than 2 different interfaces and this number may rise in case you’d like to administer several domain names. Additionally, lots of web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting a reply.

Integrated Ticketing System in Shared Web Hosting

In contrast with what you may find with lots of other web hosting providers, the ticketing system that we use with our shared web hosting plans is part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not need to memorize several sign-on credentials, as you will be able to manage your tickets and the hosting account itself in one place. So, in case you’ve got an enquiry or confront a problem, you can get in touch with our customer support team representatives straight away. Our ticketing system features a clever search mechanism. This means that even if you’ve opened a large number of tickets over the years, you will be able to track down the one that you want without any hassle. Besides, you can check knowledge base hints on resolving commonly confronted obstacles.